UPDATED APRIL 16: reopening collections
With the evolving coronavirus crisis, we are reviewing our processes on a daily basis, with health & safety of course at top of mind. Having had time to reflect, we feel the time is right to re-open for collections with added restrictions (whereby guests will not be able to enter the premises). We will only continue to do this if we feel we can protect our guests and staff. This applies to the vast majority of branches – check your local branch status here.
For collection by foot, the following system will be enacted:
1.) Guest arrives at branch keeping safe social distancing on marked areas outside.
2.) Phones Camile to say they are outside (phone number of branch will be on a poster at the door). There will be a table across the doorway preventing guests from entering the premises. Payment must be arranged over the phone or through online ordering – no cash accepted.
3.) Collection order brought to front door put on table and customers name called out
For collection by car, the following system will be enacted:
1.) Guest arrives at branch
2.) Phones Camile to say they are outside, where they are parked and description of car
3.) Collection orders delivered to boot of guests car (contactless transaction)
We are hopeful that this process will ensure a much better and safer process for both our staff and guests. Thanks for everyone’s help and participation in this! Stay tuned for further updates.
UPDATED MARCH 26:
We will be switching to a delivery-only service across all of our restaurants for the duration of the COVID-19 crisis. No collection, takeaway or dine in services will be available.
UPDATED MARCH 18:
We have created a live document so you can keep up to date with your local Camile branch’s procedures during COVID-19.
See changes to your local branch here: Click to view sheet
UPDATED MARCH 17:
We have updated our measures for Camile Dine In and Collection Services.
DELIVERY: Our delivery service is operating fully, we want to continue to offer our at home food service to the community and will continue to do so, whilst maintaining stringent safety procedure. “No Contact Delivery” is available by writing this in your delivery notes, or mentioning it on your phone order. Please pay with card where possible.
COLLECTION: Our branches are now operating as a collection and takeaway service. If you would like your food delivered to your car, please call the shop when you arrive.
We appreciate your support during this time and we’re doing everything in our power to keep you safe.
We’re bringing in new measures to make our deliveries even safer in light of global health concerns.
FOR DELIVERY. We will no longer accept cash payments for food deliveries until further notice to reduce the hand-to-hand exchange. We are also introducing a “no contact” delivery option to reduce interaction with our drivers. To avail, please write “no contact delivery” in your online delivery notes, mention it while ordering by phone, or wait for a phone call from your delivery driver.
IN STORES. We are making disinfectant hand wash facilities available through our kitchens, restaurants, and delivery vehicles, with revised training for staff on personal hygiene. Any staff member with symptoms will be encouraged to stay home and self-isolate. If this happens, you will be the first to know.
We understand some customers are very concerned about possible risks, so we are taking this initiative to reassure you and keep Camile the healthiest, safest place to get your dinner. Thank you!